Only those with the sharpest skills in presenting their case will clinch the deal, convince a new client, get the board onside, win the argument or secure that sought-after job in your office.

Until now, the only way to learn these skills was in face-to-face training. With this powerful on-line learning experience we can now help you get the same great results as in our wolrd-renowned workshops.

The Power of Nice® program is based on the philosophy that the best way to get what you want in any Negotiation is to help the other side get what they want. By embracing "The Power of Nice" and SNI’s Systematic Approach: The Three Ps - Prepare, Probe and Propose, program participants will come to understand that Negotiation is a process and not an event.

This program contains parts 1, 2 and 3 of "Process Improvement".

This web-based program shows you how to map, model, analyze, redesign, and manage processes for dramatic improvement!

With this program, you will learn to lead and facilitate process improvement projects.

 This program includes Part 1 of Process Improvement.

Process Modeling and Mapping allows us to see the flow of work and information as it moves through your organization. With the flow of work and information captured, data can be added to create a process model. Typical data elements include defects, worker frustration, wait and process times, and customer demand rate. There are over 11 types of data that can potentially be captured.

This program contains parts 2 and 3 of Process Improvement. You should already have a working knowledge of process mapping before starting this program. See Process Improvement Part 1 for learning on process modelling and mapping.  

The Rules of Selling have changed, because the Internet has permanently changed the Rules of buying - and buyers have the upper hand. Every opportunity to communicate with buyers either in person, on the phone or over the Internet is precious and everyone on the team needs the skills to engage and win. 

This first book in the 'Selling in the Internet Age' series is focused on our own perceptions and beliefs. It is about how we perceive the World and how we communicate with ourselves and with others. In the first section we are invited to examine our current beliefs and how these filter our perception and affect our behavior. We examine how to control our emotional state instead of being controlled by it. We will learn how to set meaningful and achievable goals to propel us on our journey.

We will investigate four different communication models and the neuroscience of rapport and empathy development to help the learner to develop advanced verbal and non-verbal communication skills.

Selling in the Internet Age Book 2. Selling Psychology 2. is about the use of language to create clarity and meaning in interpersonal communication and the use of Transactional Analysis to gain leverage and control in selling situations. 

In this book you will learn the Meta-model, which is a powerful linguistic model to create clarity in communication and how to drill through fluffy language to uncover meaning in buyer conversations.

Salescraft Skills focuses on integrating theory of language and communication into practice and developing excellence in the daily skills used in selling. 

Sales craft Process incorporates new thinking on how customers buy. In the Internet Age, the buyer has far more power in the buyer-seller relationship, yet most sales teams are still selling the same way they did ten years ago.

In this book you will develop an understanding of your current sales effectiveness and learn tools and techniques to align your selling process with the way companies buy and in the process improve your relationship with your clients.

Meetings for Results is for people eager to see better results from their meetings - both those they lead and those in which they are members. This program covers management type meetings.

The Meetings for Results suite is for people eager to see better results from their meetings - both those they lead and those in which they are members. This program covers task-force type meetings.

Meetings for Results is for people eager to see better results from their meetings - both those they lead and those in which they are members.

This program covers both management and task-force meeting types.

The Lighting module will enable you to improve the quality of your lighting, while also cutting your energy costs. Lighting can account for 10 to 50 percent of the total electric bill, depending on the type of business. Improving lighting in a business is one of the easiest and least expensive energy-efficiency measures. Actual savings depend on the technologies installed and on the lights replaced, but can reach as high as 75 percent.

The Heating and Cooling module will reduce the amount of money your business wastes due to poor insulation and inefficient HVAC systems. Heating and cooling systems are a major cost for small businesses and account for up to 60 percent of energy costs in commercial buildings. In addition the measures in this module will make your space more comfortable creating happier customers and more productive employees.

The Office Equipment module provides all the resources you need to identify inefficiencies and helps you every step of the way to ensure that you effectively implement better practices that will save your business money.